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FREQUENTLY ASKED QUESTIONS

WHAT IS THE SHIPPING COST AND HOW FAST DO YOU SHIP ORDERS?
We offer free shipping on all IN-STOCK orders (except Hawaii and Alaska). Your order will be shipped within the same day or one business day via USPS First Class or Priority Mail.
CAN I RETURN IT IF I'M NOT SATISFIED WITH THE PRODUCT?
We accept returns within 30 days of purchase for non-intimate and sanitary products. We are not accepting returns for the mask for sanitary and supply limit reasons.
IS THIS AN N95 MASK?
This mask is not under any regulatory standards, such as N95 (USA), FFP2 (Europe), KN95 (China), or KF94 (Korea), which claim compliance with particular requirements. But it does effectively protect you. The 4-layered filter securely shields harmful substances such as germs, hazardous gases, viruses, dust, etc. thus ensuring that you keep yourself and others safe. This mask has gone through many tests and different versions to ensure secure and efficacious protection. 
Please follow CDC's guidelines on coronavirus for more secure protection. 
IS THIS A DISPOSABLE MASK? IF NOT, CAN I REUSE IT MULTIPLE TIMES?
Yes, it is a disposable mask.  Reusing this mask is not ideal. But you can reuse it under some conditions. Please follow the CDC's FFR guidelines.
WHEN DOES THE MASK EXPIRE?
This mask expires 36 months after the production date. Each mask comes with its production date printed on the backside of the package. For example, if it's printed as '2020. 04. 04', the production date is April 4th, 2020 and it will expire on April 3rd, 2023.
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